Bibliotecas con Inteligencia Emocionalespacios con futuro

1. Jesús López Lucas ¹
2. Cristina Jenaro Rio ¹
3. Noelia Flores ¹
4. Raluca Tomsa ²

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Abstract

Based on the results of two surveys filled in by students and library staff, this paper explores the ideal competencies of the library staff’s emotional intelligence, documentation centres and LARCs. The students and the staff were asked to rate in a scale from one to five how important is that those professionals have different Emotional Intelligence competencies. The results suggest that students and professionals highly value these competencies. Also, we have found some differences in the relative importance each person gives to the competences. These results are discussed for a better supply of quality services to the university community.

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