Objective quality and business performance in service environments: Moderating effects of entrepreneurs' knowledge and involvement

  1. Hernández-Maestro, R.M.
  2. González-Benito, O.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2011

Volume: 31

Issue: 14

Pages: 2321-2354

Type: Article

DOI: 10.1080/02642069.2010.504816 GOOGLE SCHOLAR
Data source: Scopus